Where is your jewellery made?
Every BÓHDAN piece is designed and handcrafted in Auckland, New Zealand.
Where Can I See Your Jewellery?
In Auckland, you can book a personalised private meeting in Ponsonby from Monday to Friday, 10am – 6pm.
Email info@bohdandiamonds.com to arrange an appointment.
You are also welcome to schedule a video consultation. To book a time, please visit our appointment calendar or contact us directly.
How long will it take to receive my order?
All custom pieces are completed within 4–6 weeks once the design is approved. If you have a special date or proposal planned, please let us know and we will always do our best to accommodate your timeline.
Are your prices subject to change?
Yes. Prices may change due to fluctuations in gold pricing, diamond availability, or design complexity. Each piece is carefully priced based on its materials and craftsmanship. Your price is secured on the day of full payment or deposit.
Can I use my own diamonds or gemstones?
Yes. We are happy to work with heirloom stones and incorporate them into a new design, giving them a new life while preserving their meaning.
How many design revisions are included?
The design process is collaborative and flexible. We refine the design together until it feels exactly right before production begins.
Can I include a personal engraving?
Yes. Complimentary engraving such as initials, a date, or a meaningful phrase adds a layer of intimacy to your piece.
If you would like an engraving, please leave the details on the product page when placing your order. Engraving can also be discussed during the custom design process. Engraving is complimentary.
Do you offer payment plans?
Every BÓHDAN order can be split into two payments – a 50% deposit before production begins and the remaining balance when your jewellery is ready for delivery.
If you would like to discuss payment options, please contact us at
How are your rings sized?
BÓHDAN rings follow the UK/AU/NZ sizing scale – see the size guide here Bohdandiamonds Size Guide | Bohdan. If you’re unsure of your size or need help converting from another system, feel free to contact us at info@bohdandiamonds.com. Please note that finger size can change with temperature, time of day, or travel. A good fit should glide on easily and meet gentle resistance at the knuckle.
What if I need to resize my ring later?
We offer one complimentary resizing (within two sizes) within 30 days of receiving your ring. Some BÓHDAN designs, such as Lira or Naya rings, are unique pieces that are always custom made and may not be eligible for resizing. It is important to know your correct size before production begins. Eternity bands such as Veda or Leya are also excluded from complimentary resizing, as this resizing requires adding or removing stones. These pieces can still be resized for an additional charge.
NZ orders are shipped via overnight courier service. A signature is required upon delivery, and all orders are fully insured. Shipping is included.
Do you ship internationally?
Yes. BÓHDAN ships worldwide.
International orders are shipped via FedEx and are fully insured against theft or damage during transit. Once the parcel is signed for, BÓHDAN is no longer liable, so please ensure someone is available to receive the delivery.
Orders cannot be placed from, or shipped to, russia or belarus.
Will I be charged sales tax or customs duties?
BÓHDAN covers all duties and import taxes for international orders, so your piece arrives without any additional charges upon delivery.
Do you accept returns or exchanges?
Because each BÓHDAN piece is made specifically for you, we are unable to accept returns or exchanges on custom items.
If you have any questions before placing your order, please feel free to reach out at info@bohdandiamonds.com.
Do you only use lab-grown diamonds?
We work with both lab-grown and natural diamonds, depending on your preferences, budget, and what feels right to you.
All diamonds are ethically sourced from trusted partners. During the design process, we will discuss both options so you feel fully informed and excited about your choice.
Are your diamonds ethically sourced?
Yes. Every BÓHDAN diamond is fully certified by IGI or GIA, ethically sourced, and includes lifetime warranty.
Every BÓHDAN ring is created to last for generations and comes with a lifetime warranty. If a diamond becomes damaged due to a manufacturing fault, we will replace it. Please note that the warranty does not cover normal wear over time, accidental loss of jewellery, or the loss of diamonds caused by damage during everyday use.
Situations not covered by the lifetime warranty included:
- Changes in metal colour caused by exposure to chemicals, cosmetics, swimming pools, hot tubs, or frequent contact with water
- Prongs gradually wearing down, loosening, or bending through regular wear, which may cause stones to become loose
- Diamonds or gemstones lost due to impact, damage, or natural wear over time
If you notice any issue with your piece, please contact us or return it for inspection.
Once we receive the jewellery, we will carefully examine it to determine the cause of the issue. If it is related to a manufacturing fault, we will repair or replace the piece at no cost.
All BÓHDAN rings include a complimentary annual inspection.
We recommend bringing your piece in once a year so we can inspect the setting, ensure the stones remain secure, and professionally clean the jewellery to restore its brilliance.
We will also assess the overall condition of the ring and advise if any maintenance is recommended. If a repair falls outside the lifetime warranty, we will always discuss the work and any associated costs before proceeding.
Your BÓHDAN piece is made to be worn, loved, and carried through everyday moments, but gentle care will help it remain beautiful for years to come.
Please remove your ring when exercising, gardening, or doing activities that may expose it to impact or rough surfaces.
Avoid contact with harsh chemicals and cleaning products, as these can affect both the metal and the brilliance of the diamond.
Be mindful of your stone and its setting. Even the hardest gemstones can be damaged by a strong knock, and fine settings deserve a little extra care.
With thoughtful care, your ring will continue to shine as a lasting heirloom.
To clean your jewellery at home:
• Soak in lukewarm water with a drop of gentle, non-detergent soap
• Use a soft toothbrush for delicate scrubbing if needed
• Rinse and pat dry with a non-abrasive cloth
For professional cleaning or polishing, simply email us at info@bohdandiamonds.com and we will be happy to help.
Please contact info@bohdandiamonds.com with the name of your piece, a photograph, and a short description of the issue. Once we review your request, we will contact you with the next steps.
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